en
Product warranty period and consumer rights
Product warranty period and consumer rights
For consumers, it is extremely important to know the warranty period of the purchased product and the rights they have during this period. Awareness of these rights helps to prevent financial loss in cases of defective or counterfeit goods and allows consumers to make fair claims against sellers or manufacturers.
How is the warranty period determined?
The warranty period is the time during which the product is covered by warranty obligations. Unless otherwise stated in the sales contract, the warranty starts from the moment the product is delivered to the buyer. It is indicated in the warranty card or product passport. If the product undergoes warranty repair, the period is extended by the time the product is under repair. If the product is replaced, the warranty period restarts from the replacement date.
What rights does the consumer have if a defect or counterfeit is discovered during the warranty period?
The consumer has the right to request: replacement of the product with a quality one, reduction of the purchase price, elimination of the defect, reimbursement of expenses, termination of the contract, and compensation for damages.
The seller is obliged to accept the defective product and fulfill one of these requirements. If immediate replacement is not possible, a refund must be made within two months from the date of the request.
If the defect in a food product is discovered within its shelf life, the seller must replace it with a quality product or refund the paid amount. Claims must be supported with receipts, and for warranty products, a technical passport or equivalent document.
What should be done if a non-warranted product turns out to be defective?
If no warranty period is specified, the buyer may make claims regarding defects within 2 years from the date of delivery, or within a longer period if provided by the contract. For goods requiring transportation or postal delivery, the period starts from the day the goods arrive at their destination.
For consumers, it is extremely important to know the warranty period of the purchased product and the rights they have during this period. Awareness of these rights helps to prevent financial loss in cases of defective or counterfeit goods and allows consumers to make fair claims against sellers or manufacturers.
How is the warranty period determined?
The warranty period is the time during which the product is covered by warranty obligations. Unless otherwise stated in the sales contract, the warranty starts from the moment the product is delivered to the buyer. It is indicated in the warranty card or product passport. If the product undergoes warranty repair, the period is extended by the time the product is under repair. If the product is replaced, the warranty period restarts from the replacement date.
What rights does the consumer have if a defect or counterfeit is discovered during the warranty period?
The consumer has the right to request: replacement of the product with a quality one, reduction of the purchase price, elimination of the defect, reimbursement of expenses, termination of the contract, and compensation for damages.
The seller is obliged to accept the defective product and fulfill one of these requirements. If immediate replacement is not possible, a refund must be made within two months from the date of the request.
If the defect in a food product is discovered within its shelf life, the seller must replace it with a quality product or refund the paid amount. Claims must be supported with receipts, and for warranty products, a technical passport or equivalent document.
What should be done if a non-warranted product turns out to be defective?
If no warranty period is specified, the buyer may make claims regarding defects within 2 years from the date of delivery, or within a longer period if provided by the contract. For goods requiring transportation or postal delivery, the period starts from the day the goods arrive at their destination.